At Levaro Luxe, we want you to feel confident when shopping with us. If you have an issue with your order, our customer support team is here to help. Please review the following Return & Refund Policy before making a purchase.
Returns
We accept eligible returns in accordance with the conditions outlined below.
To be eligible for a return, the item should generally be:
- Unworn and unused
- In its original condition
- Free from stains, damage, odors, or alterations
- Returned with original tags and packaging, where applicable
- Accompanied by the order number or proof of purchase
Items that do not meet these conditions may not be eligible for a return.
Return Request
If you would like to return an item, please contact the Levaro Luxe Customer Support Team before sending the product back.
Please provide:
- Your order number
- Product name
- Reason for the return
- Relevant photos, if applicable
Our team will review your request and provide return instructions if your order qualifies.
Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide your order number and clear photographs of the product and packaging. After reviewing the information, we will determine the appropriate solution.
Exchanges
If you need a different size or wish to exchange an eligible product, please contact us before returning the item.
Exchanges are subject to product availability and the applicable return conditions. If the requested replacement is unavailable, we may provide another available solution where applicable.
Refunds
Once an approved return is received and inspected, we will review the returned item.
If the return meets the applicable requirements, the refund will be processed using the original payment method where possible.
The time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.
Non-Refundable Situations
A return or refund may not be available for items that:
- Have been worn or used
- Have been washed or altered
- Are damaged after delivery due to customer use
- Have missing tags or original packaging where required
- Show stains, odors, or other signs of use
- Are returned without prior approval
- Do not meet the applicable return requirements
Return Shipping
Unless an item is received damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
For damaged, defective, or incorrect products, please contact our support team before arranging a return so we can provide the appropriate instructions.
Late or Missing Refunds
If you have been notified that your refund has been processed but it has not appeared in your account, first check with your bank or payment provider, as processing times can vary.
If you still cannot locate the refund, please contact Levaro Luxe customer support for assistance.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.
Policy Changes
Levaro Luxe reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.
We encourage customers to review this policy before placing an order.
Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact the Levaro Luxe Customer Support Team through the contact information provided on our website.
We are committed to providing a helpful and professional customer experience.
Levaro Luxe — Define Your Style.